Saeco Via Venezia Espresso Machine

Wednesday, September 23rd, 2009 at 2:55 am

Manufacturer: Saeco
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Product Description

A very strong machine with solid steel construction. This espresso machine guarantees a soft and creamy espresso from Saeco's exclusive pressurized porta-filter. Top-filling water reservoir with 98 fl oz (2.9 L) capacity. Made in Italy

Product Details

Double filter for pulling 2 shots at a time. Frothing wand for foaming milk.
Hot water for other drinks. All metal construction.
Pump-driven system extracts espresso shots with professional results.
Created for both ground espresso and espresso pod brewing.
Swivel steam wand rotates 360° and steams milk continuously for up to 4 minutes.

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Customer Reviews

Great product, until it breaks

Review Date: January 30, 2010

Reviewer: Bernardo Kovar, San Jose, CA

I really liked the espresso machine while it was working. Unfortunately, after a few months, every time I turned it on it blew the fuse at my house. I tried for 3 months to get it fixed, but unfortunately Saeco support does not answer their phone!!! If you stay on hold (even if you wait an hour), you eventually get a recording that asks you to leave your number. They call you back at THEIR convenience (usually in the middle of the day when I was in a meeting). When I complained about this, they did not seem to think this was a problem. I finally did get to speak to someone (I happened to be free when they called) and they promised to send me paperwork that I needed to fill out to get it fixed. I never got that email so I started all over again trying to get their call when it was convenient for them. When I finally got to speak with someone else, they told me the same thing. This time I stayed on the phone with them until I received the email. I emailed it back immediately and waited another 3 weeks (with several follow-up emails asking when they were going to respond) before I took it back to the retailer for a refund. I can't believe a company that does not support their products can stay in business.

Shipping Garbage (Saeco Via Venezia Espresso Machine)

Review Date: February 1, 2010

Reviewer: Ariel Mercado, oakland,ca

DO NOT ORDER THIS ITEM!!! I've had the worst experience with the saeco Via Venezia Espresso machine. 1) They forgot to ship the item and I had to remind the company that it has not been sent. 2) By the time it finally arrived a couple of days short of a month from originally ordered, it was worthless! It did not work at all. After complaining to the company rep regarding a refund they quickly sent out another replacement which would arrive in an additional 2 weeks. 3) When the replacement arrived it too did not work. Now I have 2 of these broken machines taking up alot of space! So now it's my responsibility to have these items sent back to the warehouse so some other poor unsuspecting slob can await for this garbage to arrive at their door! Once again, DO NOT ORDER THIS ITEM!!!